Overview
Hearts & Harmony is committed to protecting your privacy while helping you find meaningful connections. This Privacy Policy describes how we collect, use, share, and safeguard your personal information when you use our matrimonial services.
By using our services, you consent to the practices described in this policy. We encourage you to read this policy carefully and contact us if you have any questions.
Information We Collect
Personal Information
- • Basic details: Name, age, date of birth, gender
- • Contact information: Email address, phone number
- • Location: City, state, country of residence
- • Professional details: Occupation, education
- • Personal preferences: Religion, marital status, lifestyle choices
- • Physical attributes: Height, weight, complexion (optional)
Profile Content
- • Profile photos and additional images
- • About me descriptions and partner preferences
- • Personality test results and compatibility scores
- • Profile verification documents (for verified accounts)
Communication Data
- • Messages exchanged with other members
- • Interest expressions and responses
- • Profile views and favorites
- • Block and report activities
Technical Information
- • Device information (type, operating system, browser)
- • IP address and location data
- • Usage patterns and site navigation
- • Cookies and similar tracking technologies
How We Use Your Information
Core Services
- • Create and maintain your profile
- • Match you with compatible partners based on preferences and personality
- • Facilitate communication between members
- • Calculate compatibility scores using personality data
- • Provide personalized recommendations
Safety & Security
- • Verify profiles and prevent fake accounts
- • Monitor for suspicious or inappropriate behavior
- • Investigate reports and enforce community guidelines
- • Protect against fraud and security threats
Service Improvement
- • Analyze usage patterns to improve our matching algorithm
- • Conduct research to enhance user experience
- • Provide customer support and respond to inquiries
- • Send service updates and important notifications
Information Sharing
With Other Members
Your profile information (excluding contact details) is visible to other verified members for matching purposes. Contact information like email and phone numbers are only shared when you have appropriate permissions granted by our administrators.
Service Providers
We may share limited information with trusted third-party service providers who help us operate our platform (such as cloud hosting, payment processing, and email delivery), but they are contractually obligated to protect your information.
Legal Requirements
We may disclose your information if required by law, court order, or to protect the safety and security of our users and services.
We Never Sell Your Data: Hearts & Harmony does not and will never sell your personal information to advertisers or third parties.
Data Security
We implement industry-standard security measures to protect your personal information:
- • End-to-end encryption for sensitive data transmission
- • Secure servers with regular security updates and monitoring
- • Multi-factor authentication for account access
- • Regular security audits and vulnerability assessments
- • Restricted access to personal data by authorized personnel only
- • Secure backup and disaster recovery procedures
While we take security seriously, no internet transmission is 100% secure. We encourage you to use strong passwords, enable two-factor authentication, and report any suspicious activity immediately.
Your Rights & Controls
Account Management
- • Edit your profile information and preferences at any time
- • Control who can view your profile and contact you
- • Block or report other members
- • Hide or delete conversations
- • Deactivate or permanently delete your account
Data Rights
- • Request a copy of your personal data
- • Correct inaccurate information
- • Request deletion of your data (subject to legal requirements)
- • Withdraw consent for data processing
- • Object to certain types of data processing
Communication Preferences
- • Opt out of marketing emails
- • Control notification settings
- • Manage SMS and phone communication preferences
Matrimonial Service Considerations
Age Verification
All users must be at least 18 years old. We verify age during registration and may request additional documentation for verification.
Profile Authenticity
- • Photo verification to ensure authentic profiles
- • Identity document verification for premium members
- • Community reporting system for fake profiles
- • Regular monitoring and removal of suspicious accounts
Cultural Sensitivity
We respect diverse cultural and religious backgrounds. Our matching system considers cultural preferences while maintaining respectful and inclusive practices for all members.
Safety Features
- • Robust blocking and reporting mechanisms
- • Safe communication guidelines and tips
- • Privacy controls for sharing contact information
- • 24/7 moderation and safety monitoring
Cookies & Tracking
Essential Cookies
We use essential cookies to provide basic functionality like keeping you logged in and remembering your preferences. These cannot be disabled.
Analytics Cookies
With your consent, we use analytics cookies to understand how you use our site and improve our services. You can opt out of these at any time.
Managing Cookies
- • Adjust cookie preferences in your account settings
- • Use your browser settings to control cookies
- • Clear cookies and site data when needed
International Users
GDPR Compliance (EU Users)
For users in the European Union, we comply with the General Data Protection Regulation (GDPR). You have additional rights including data portability, the right to be forgotten, and explicit consent requirements.
Data Transfers
When we transfer your data internationally, we ensure appropriate safeguards are in place through standard contractual clauses and adequacy decisions.
Regional Privacy Laws
We respect and comply with applicable privacy laws in all jurisdictions where we operate, including CCPA (California), PIPEDA (Canada), and other regional regulations.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
How We Notify You
- • Email notification to all registered users
- • Prominent notice on our website
- • In-app notifications for mobile users
- • Required acknowledgment for significant changes
Continued use of our services after policy updates indicates your acceptance of the revised terms. If you don't agree with changes, you can delete your account at any time.
This Privacy Policy is effective as of November 18, 2025