By accessing and using Hearts & Harmony ("the Platform"), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using this service.

These terms apply to all users, including registered members, visitors, and anyone who accesses our matrimonial services.

Account Security

• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized access to your account
• You are liable for all activities that occur under your account
• You must provide accurate, current, and complete information during registration

Eligibility Requirements

• You must be at least 18 years old to use this platform
• You must be legally single or divorced to seek matrimonial connections
• You must have the legal right to enter into marriage in your jurisdiction
• One person per account - multiple accounts are not permitted

Information Accuracy

You agree to provide truthful, accurate, and complete information in your profile. Misrepresentation of personal details including age, marital status, education, or profession is strictly prohibited.

Photo Requirements

• Photos must clearly show your face and be recent (within 2 years)
• Photos must be appropriate and family-friendly
• No photos of other people, celebrities, or copyrighted images
• Professional headshots or clear casual photos are preferred

Prohibited Content

• Inappropriate, offensive, or explicit content
• Contact information (phone numbers, email addresses, social media handles)
• Promotional content or advertisements
• False or misleading information about yourself or others
• Content that violates intellectual property rights

Respectful Communication

All interactions must be respectful, courteous, and appropriate. We maintain zero tolerance for harassment, abuse, discrimination, or inappropriate behavior.

Prohibited Behaviors

• Harassment, stalking, or persistent unwanted contact
• Sending inappropriate, offensive, or explicit messages
• Requesting money, gifts, or financial assistance
• Sharing personal contact information in initial messages
• Discrimination based on race, religion, caste, or ethnicity
• Spam, promotional messages, or solicitation

Privacy Protection

Personal contact information should only be shared after establishing mutual trust and interest. We recommend using our platform's messaging system until you're comfortable sharing direct contact details.

Data Collection & Usage

We collect and process personal information as outlined in our Privacy Policy. Your data is used solely to provide matrimonial matching services and improve platform functionality.

Information Sharing

• Profile information is visible to other verified members
• We do not sell personal data to third parties
• Contact information is only shared with your explicit permission
• We may share data when legally required or to protect user safety

Data Security

We implement industry-standard security measures to protect your personal information. However, no online platform can guarantee 100% security, and you share information at your own risk.

Your Rights

• Access and review your personal information
• Request corrections to inaccurate data
• Delete your account and associated data
• Control visibility and privacy settings

Subscription Plans

Premium features require paid subscriptions. All prices are clearly displayed and include applicable taxes. Subscription fees are non-refundable except as required by law.

Billing & Renewal

• Subscriptions automatically renew unless cancelled
• You will be charged at the beginning of each billing cycle
• Price changes will be communicated 30 days in advance
• Failed payments may result in service suspension

Cancellation Policy

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. No partial refunds are provided for unused portions of your subscription.

Refund Policy

Refunds are generally not provided except in cases of technical issues that prevent service usage or as required by applicable consumer protection laws. Refund requests must be submitted within 7 days of the charge.

Voluntary Termination

You may delete your account at any time through your account settings. Upon deletion, your profile will be removed from public view, though some information may be retained for legal and security purposes.

Grounds for Termination

We reserve the right to suspend or terminate accounts for:

• Violation of these Terms of Service
• Fraudulent or misleading profile information
• Inappropriate behavior or harassment
• Multiple user complaints or reports
• Illegal activities or violation of applicable laws
• Non-payment of subscription fees

Effects of Termination

• Immediate loss of access to all platform features
• Forfeiture of remaining subscription time without refund
• Removal of profile from search results and recommendations
• Deletion of conversations and connection history

Service Disclaimer

Hearts & Harmony is a platform that facilitates introductions between individuals seeking matrimonial relationships. We do not guarantee that you will find a suitable partner or that any relationship will result in marriage.

User Verification

While we implement verification measures, we cannot guarantee the accuracy of all user information. Users are responsible for verifying information about potential matches independently.

Limitation of Liability

To the maximum extent permitted by law, Hearts & Harmony shall not be liable for:

• Any direct, indirect, incidental, or consequential damages
• Actions or conduct of users on or off the platform
• Unauthorized access to or alteration of your data
• Service interruptions or technical issues
• Third-party content or websites

Safety Recommendations

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising from these terms will be subject to the jurisdiction of the courts in [Your Jurisdiction].

Dispute Process

1. Direct Resolution: Contact our support team first to resolve any issues or concerns.
2. Mediation: If direct resolution fails, we encourage mediation through a mutually agreed mediator.
3. Arbitration: Disputes may be resolved through binding arbitration as an alternative to court proceedings.

Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration against Hearts & Harmony.

Modification Rights

We reserve the right to modify these Terms of Service at any time. Changes may be made to comply with legal requirements, improve our services, or address new features or policies.

Notification Process

• Significant changes will be announced 30 days in advance
• Notifications will be sent via email and platform announcements
• Updated terms will be posted on this page with revision dates
• Continued use constitutes acceptance of updated terms

Your Options

If you disagree with updated terms, you may discontinue using our services and delete your account. Continued use after changes take effect constitutes acceptance of the new terms.

If you have questions about these Terms of Service or need to report violations, please contact us through the following channels: